Policy – Rise Fire Safety Institute

🔥 Cancellation & Refund Policy

Rise Fire Safety – Premium Fire Safety Training & Certification

Last Updated:

Status:

✓ Consumer Protection Act 2019

✓ ISO 45001 Aligned

✓ Course Compliant

✓ GST Compliant

Overview

Consumer Rights

Refund Policy

How to Request

Disputes

Terms & Conditions

1. Policy Overview & Scope

Rise Fire Safety is committed to providing high-quality fire safety training and certification courses to individuals and organizations (B2B & B2C) across India. This Cancellation and Refund Policy outlines the terms and conditions under which clients may cancel their enrollment and request refunds, in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable Indian contract laws.

Scope of This Policy

This policy applies to all training courses, certifications, workshops, and related services offered by Rise Fire Safety:

🏢 B2B Programs

Corporate fire safety training
Construction site fire safety
Industrial safety certification
Custom enterprise solutions

👤 B2C Programs

Individual certification courses
Online self-paced modules
Classroom-based training
Workshop sessions

Key Definitions

Cancellation:

Course Commencement Date:

Course Activation:

Refund Period:

Working Days:

Force Majeure:

2. Your Consumer Rights Under Indian Law

⚠️ Important Legal Notice:

2.1 Right to Cancellation

As per the Consumer Protection (E-Commerce) Rules, 2020, you have the right to cancel distance-learning contracts without providing a reason within a specified cooling-off period. However, this right may be limited once you have:

Accessed or downloaded digital course materials
Attended live classroom sessions or participated in interactive classes
Begun the course activation period
Requested to waive your cancellation rights in writing

2.2 Right to Clear Information

Rise Fire Safety must provide clear, transparent information about:

Course objectives, duration, and curriculum
Cancellation and refund policies before purchase
Payment terms and conditions
Refund processing timelines
Conditions under which refunds are not applicable

2.3 Right to Seek Redressal

You can file complaints regarding refund-related issues through:

Rise Fire Safety’s Internal Grievance System: complaints@rfiresafety.com
National Consumer Helpline: 1800-11-4000 (Toll-Free)
District Consumer Disputes Redressal Commission: For claims up to ₹1 crore
Online E-Daakhil Portal: https://edaakhil.nic.in

2.4 Right to Non-Discriminatory Treatment

Refund policies must be applied uniformly and cannot include unfair, unreasonable, or discriminatory conditions.

✓ Your Protection:

3. Refund Policy by Course Type & Timeframe

3.1 Online Self-Paced Courses

Cancellation Timing Refund Eligibility Refund Amount Conditions Before Course Activation (7 days from purchase) ✓ 100% Refundable 100% of course fee No course materials accessed; No downloads; No module completion Within 7-14 Days of Purchase (After activation) 50% Refundable 50% of course fee* Must have accessed less than 25% of course content; No assignments submitted After 14 Days ❌ Not Refundable No refund Course access is non-refundable post 14-day period

*Administrative & processing fees (up to 5%) + 18% GST shall be deducted from refund amount as per applicable regulations.

3.2 Live Online Classroom Courses

Cancellation Request Period Refund Amount Conditions 7+ Days Before Course Start 100% Refund Full refund to original payment method; 5-7 business days processing time 3-6 Days Before Course Start 75% Refund 25% administrative fee deducted; Rescheduling option available 2 Days Before Course Start 50% Refund 50% administrative fee deducted; Cannot be rescheduled for the same course Within 24 Hours or After Start No Refund Rescheduling available for future batches only (within 12 months)

3.3 Face-to-Face (In-Person) Training

Cancellation Request Period Refund Amount Additional Notes 14+ Days Before Training Date 100% Refund Processing: 7-10 business days; Travel/accommodation costs not covered 7-13 Days Before Training Date 80% Refund 20% processing fee deducted; Rescheduling without additional charge available 3-6 Days Before Training Date 50% Refund 50% non-refundable to cover trainer/venue costs; Rescheduling limited to next 3 batches Within 2 Days or After Start No Refund Attendance certificate provided if trainer deems it fit

3.4 Corporate/B2B Bulk Enrollment Courses

For organizations enrolling multiple employees:

Cancellation within 14 days of purchase: 100% refund for unstarted courses; 75% for partially started courses (less than 1 week into course)
Cancellation within 15-30 days: 50% refund if less than 50% of course is completed
Cancellation after 30 days: No refund; Credit transfer to future batches available
Individual participant withdrawal: Subject to individual refund policy; Corporate account balance adjusted accordingly

Note:

3.5 Non-Refundable Scenarios & Exclusions

The following situations will result in NO REFUND being issued:

Course Completion: Once the course has been completed or the certification issued, no refund is possible
Discounted/Promotional Purchases: Courses purchased with discount coupons, flash sales, or promotional codes are non-refundable after activation
Bundle Purchases: Refunds on bundle course packages are not permitted; individual course refunds may apply
Change of Mind Post-Course Start: Cancellations after attending more than 25% of course content are not refundable
Non-Attendance: Failure to attend sessions without providing cancellation notice; fees are forfeited
Disciplinary Action: Refunds denied if student is terminated due to misconduct, violation of code of conduct, or providing false information
Technical Issues on Student’s End: Poor internet connectivity, outdated device, unsupported browser, or inadequate hardware specifications
Third-Party Conflicts: Issues arising from third-party service providers, software conflicts, or client’s IT infrastructure problems
Prerequisite Not Met: If minimum eligibility criteria were not satisfied or fraudulent admission was detected after enrollment
Certificate Revocation: If certificate is revoked due to cheating, plagiarism, or academic misconduct, no refund is issued

4. How to Request a Cancellation & Refund

4.1 Step-by-Step Process

Submit Written Request: Email your cancellation request to cancellations@rfiresafety.com or submit through the student dashboard
Include Required Details: Full Name & Student/Client ID Course Name & Batch Details Enrollment Date & Course Start Date Reason for Cancellation (optional but helpful) Original Payment Method Invoice/Receipt Number
Acknowledge Receipt: You will receive an acknowledgment email within 24 working hours with a reference number
Verification: Our team will verify your eligibility for refund within 3-5 working days
Refund Approval/Denial: You will receive a decision within 10 working days with detailed explanation if denied
Processing: Approved refunds will be processed within 7-14 business days

4.2 Contact Information

📧 Email: cancellations@rfiresafety.com / support@rfiresafety.com

📱 Phone: +91 XXXXXXXXXX (Business Hours: 9 AM – 6 PM IST, Monday-Friday)

🌐 Online Portal: https://www.rfiresafety.com/student-dashboard/cancellations

📍 Mailing Address: Rise Fire Safety, [Address], [City], [Postal Code], India

4.3 Refund Method & Timeline

Refund will be issued to:

Original Payment Method: Refunds will be issued to the original payment method (credit card, debit card, net banking, UPI, or digital wallet) used during purchase
Bank Transfer: For corporate clients, bank transfers to registered company account can be arranged
Credit Transfer: Option to convert refund amount to credits for future courses (no processing fee applicable)

4.4 Processing Timeline

Refund Status Processing Time Additional Notes Refund Approved & Initiated Immediate (within 24 hours) Confirmation email with transaction reference number sent immediately Credit Card/Debit Card 5-7 business days Reflects as credit in your card account; may appear in next billing cycle Net Banking/UPI 2-3 business days Direct credit to your registered bank account Bank Transfer 5-10 business days Depends on bank processing; tracking number provided

Note:

5. Special Circumstances & Dispute Resolution

5.1 Special Circumstances & Exceptions

Force Majeure Events

In case of unforeseen events beyond reasonable control (pandemics, natural disasters, war, government restrictions):

Course Postponement: Rise Fire Safety will offer rescheduling to the next available batch (at no additional cost)
Online Alternative: Classroom courses may be converted to online format (if applicable)
Full Refund Option: Refund eligible if rescheduling is not acceptable to the client within 90 days of the event

Course Cancellation by Rise Fire Safety

If Rise Fire Safety cancels a course due to:

Insufficient enrollment
Trainer unavailability
Technical issues beyond recovery
Force majeure events

Action: Full refund or alternative course arrangement at no additional cost within 14 days of cancellation notice.

Defective Service or Non-Performance

If the course or training service is found to be defective or does not match the description:

Client may request refund or replacement within 14 days of discovery
Rise Fire Safety will investigate and provide resolution within 10 working days
Full refund or course re-delivery will be offered at no additional cost

5.2 Internal Dispute Resolution

Step 1: Contact our Grievance Redressal Officer at grievance@rfiresafety.com within 7 days of the dispute.

Step 2: Our team will investigate and respond within 15 days with a resolution or explanation.

Step 3: If unsatisfied, you can escalate to senior management with additional supporting documents within 7 days.

5.3 External Dispute Resolution

If internal resolution is unsatisfactory, you may escalate to:

District Consumer Disputes Redressal Commission: For claims up to ₹1 crore (no filing fee for claims under ₹5 lakhs)
National Consumer Helpline: 1800-11-4000 (Toll-Free) or https://ncdrc.nic.in
State Consumer Disputes Redressal Commission: For claims between ₹1 crore and ₹10 crores
Online Complaint Filing: https://edaakhil.nic.in

5.4 Legal Recourse

This policy is subject to the laws of India, particularly:

The Indian Contract Act, 1872
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000

Jurisdiction: All disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

ℹ️ Your Rights:

6. Important Terms & Conditions

6.1 Cooling-Off Period Waiver

In accordance with the Consumer Protection (Distance Selling) Regulations, clients may waive their right to cancel and claim refund by providing written consent to access course materials before the cooling-off period expires. The waiver form must be signed before course activation and archived with the student records.

6.2 Fraudulent Admission

If any client provides false information during enrollment (false qualifications, fake documents, impersonation), the following actions will be taken:

Immediate suspension of course access
No refund of course fees
Certificate revocation (if already issued)
Potential legal action as per applicable laws
Permanent blacklisting from Rise Fire Safety courses

6.3 Transfer Policy

Course enrollment CANNOT be transferred to another person. However:

Course dates can be rescheduled within 12 months
Payment can be converted to credits for future courses (within 24 months)
In case of medical emergency with proof, one-time transfer exception may be granted

6.4 Modification of Policy

Rise Fire Safety reserves the right to modify this policy with 30 days prior notice. Changes will be published on the website and communicated via email to enrolled students. Existing enrollments will follow the policy under which they were enrolled unless notified otherwise.

6.5 Additional Fees Not Covered

The following are NOT refundable under any circumstances:

Transportation and accommodation costs for in-person training
Travel insurance or related services
Meals and refreshments during training
Optional materials or books purchased separately
Exam retake fees or certification reissue charges

6.6 GST & Tax Compliance

GST Treatment on Refunds:

If GST was charged on original invoice, GST will be proportionately reversed on the refund amount
Refund amount displayed to customer will be the net amount after GST adjustment
GST reversal entry will be filed in GSTR returns
GST will be adjusted against output liability in the applicable tax period

Invoice Handling:

Revised invoice/Credit Memo will be issued
Invoice marked as “CANCELLED” with refund details
Original invoice copy to be retained for statutory compliance

6.7 Legal Compliance & Statutory Commitments

Rise Fire Safety’s Legal Commitments:

✓ Compliance with Consumer Protection Act, 2019 – All consumer rights protected
✓ Adherence to Consumer Protection (E-Commerce) Rules, 2020 – Distance contract regulations followed
✓ No unfair trade practices – Transparent terms and no hidden clauses
✓ Timely refund processing – Within 7-14 business days as per policy
✓ Dispute resolution – Multiple channels available including consumer courts
✓ Data protection – Personal information handled as per Privacy Policy
✓ GST compliance – All taxes calculated and filed correctly

⚖️ Legal Notice:

Policy Version: 1.0 | Last Updated: November 2024

This policy is effective for all courses and services offered on or after November 1, 2024.

For earlier policies or any clarification, please contact compliance@rfiresafety.com