Terms & Conditions – Rise Fire Safety Institute

Rise Fire Safety Institute

Policies, Terms & Conditions

Welcome

Rise Fire Safety Institute provides comprehensive fire safety training and certification programs. Our policies are designed as guidelines to ensure fair and transparent communication. We are open to discussing individual circumstances and alternative arrangements.

Overview

Business Terms

Courses

Cancellation

Privacy

Corporate

Complaints

Policy Overview

This document contains policies and terms for all training programs and services provided by Rise Fire Safety Institute.

Policy Categories

Business Terms: Payment terms, services, enrollment, IP rights
Courses: Prerequisites, attendance, assessment, certification
Cancellation: Refund policy and postponement options
Privacy: Data protection and security
Corporate: B2B training and group discounts
Complaints: Complaint resolution process

Our Approach

We understand every situation is unique. These policies are guidelines, and we welcome discussion about individual circumstances and alternative arrangements.

Note:

Business Terms & Conditions

1. Services Offered

Rise Fire Safety Institute offers:

Fire Safety Certification Programs
Construction Safety Training
Electrical Safety Training
Specialized Equipment Operation
Customized Corporate Training
Consultation Services
Assessment and Certification

2. Payment Terms

Pricing: Course fees specified in quotations, exclusive of GST unless stated otherwise.

Payment Schedule:

Standard Courses: 50% deposit, 50% before course (or as agreed)
Corporate Programs: 25% advance, 75% before delivery (or as negotiated)
Consultation: As per quotation

3. Enrollment

Eligibility: Participants should meet course prerequisites. Alternative qualifications may be considered.

Confirmation: Enrollment confirmed upon payment receipt. Course details, schedule, and instructor information will be provided.

4. Course Delivery

Classroom-based training
Online/Virtual interactive sessions
Hybrid (online + on-site)
On-site corporate training

5. Attendance

Regular attendance helps maximize learning benefits. We typically expect around 90% attendance. Individual situations are considered on a case-by-case basis.

6. Assessment & Certification

Methods: Written exams, practical demonstrations, projects, presentations.

Pass Criteria: Generally minimum 50-60% depending on course difficulty.

Certificates: Issued within approximately 10 business days of completion.

7. Intellectual Property

Course materials are Rise Fire Safety Institute property. Participants may use for personal learning and professional development only.

8. Confidentiality

Both parties agree to maintain confidentiality regarding sensitive information shared during engagement.

Course Policies & Requirements

1. Prerequisites

Fire Safety:

Construction Safety:

Electrical Safety:

Advanced Programs:

Flexibility: Prerequisites are guidelines. Please discuss alternative qualifications with us.

2. Attendance & Participation

Expectation: ~90% attendance encourages good learning. Individual situations considered.

Authorized Absences: Medical emergencies, family situations, organizational needs may be accommodated with documentation.

3. Materials & Resources

Typically provided:

Course manual or workbook
Presentation slides
Video tutorials (online/hybrid)
Case study materials
Reference guides
Online portal access

Access Duration: Online materials available approximately 90 days after completion.

4. Assessment & Grading

Score Grade 90-100% Distinction/Excellent 80-89% Grade A 70-79% Grade B 60-69% Grade C 50-59% Pass Below 50% Re-attempt available

5. Certification

Eligibility: Participants who complete requirements and pass assessments receive certification.

Certificate Includes: Name, organization, course title, completion date, grade, unique certificate number.

Issuance: Within approximately 10 business days of completion.

6. Conduct Expectations

Treat instructors and peers respectfully. Maintain professional behavior. Comply with safety guidelines.

Cancellation & Refund Policy

1. Policy Philosophy

We understand circumstances change. Our policy aims to be fair to all parties. We welcome discussion about alternative solutions in individual cases.

2. Cancellation Process

How to Cancel: Email helpdesk@rfiresafety.com with subject “Course Cancellation Request”

Include: Your name, course name, scheduled date, cancellation reason

3. Refund Schedule (Typical – May Be Adjusted)

Timing Refund Notes 30+ days before 95% Minus admin charge 15-30 days before 75% 25% cancellation fee 7-14 days before 50% 50% cancellation fee Less than 7 days 0% Can transfer to another course After commencement 0% Can complete or withdraw

Processing: Approved refunds processed within 10-15 business days to original payment method or bank transfer.

4. Course Transfer

Alternative to Cancellation: Transfer to another scheduled course within 12 months at no charge.

Process: Request at least 7 days before original date. Confirmation within 3 business days.

Free Transfers: One free transfer per participant. Additional transfers may have administrative fee.

5. Institute Cancellation

Possible Reasons:

Insufficient enrollment (typically minimum 5 participants)
Natural disasters, pandemics, facility issues
Instructor unavailability
Technical problems

Options Provided: 100% refund, OR transfer to next course, OR credit toward another program.

6. Non-Refundable Items

Course materials if already provided
Exam fees if exam already attempted
On-site setup costs
Administrative fees

Note: We are open to discussing exceptions in individual circumstances.

Flexibility:

Privacy Policy & Data Protection

1. Our Commitment

We respect your privacy and protect your personal information in accordance with applicable laws.

2. Information Collected

Directly From You:

Name, email, phone, organization, designation
Work experience, certifications, industry details
Billing information
Assessment scores, attendance, certificates
Email correspondence and feedback

Automatically Collected:

Website usage (IP, browser, pages visited)
Online course tracking (login times, progress)
Cookies and session information

3. Usage of Information

Your information is used for:

Course administration and delivery
Assessments and certification
Communication about courses
Payment processing
Legal compliance
Quality improvement
Marketing (with your consent)
Security and fraud detection

4. Data Security

We implement industry-standard security including:

Encrypted data transmission (HTTPS/SSL)
Secure server infrastructure
Access controls
Regular security updates

5. Data Sharing

We do not sell data. We may share information with:

Payment processors
Cloud service providers
Email providers
Government bodies (when required)

6. Data Retention

Active participant data: During enrollment plus 3 years
Course completion records: 7 years
Payment records: 7 years
Website analytics: 24 months

7. Your Privacy Rights

You have the right to:

Access your personal data
Request correction
Request deletion (where permitted)
Request data portability
Withdraw marketing consent

To exercise rights: Email helpdesk@rfiresafety.com

Corporate / B2B Training

1. Services

We offer:

On-site training at your premises
Bulk employee training with group discounts
Customized curriculum
Assessment and certification
Consultation services
Emergency response planning
Safety culture development

2. Engagement Process

Step 1: Initial consultation (no cost) to understand your needs

Step 2: Proposal with customized content, schedule, trainers, pricing

Step 3: Agreement with clear deliverables and timelines

3. Customization

We customize to:

Your specific industry hazards and risks
Organizational culture and experience level
Compliance requirements
Equipment and processes
Participant skill levels

4. Delivery Options

Full-time intensive (3-5 days daily)
Part-time (evenings/weekends)
Modular (different topics different dates)
Blended (online + on-site)

5. Group Discounts

Participants Discount 5-10 10% 11-25 15% 26-50 20% 51+ Custom pricing

Note: These are typical discounts; custom arrangements available.

6. Certificates & Reports

Individual Certificates: Name, organization, course title, date, grade, certificate number

Organizational Report: Attendance summary, assessment results, participant list, recommendations, feedback

7. Post-Training Support

Follow-up: Within 30 days, review feedback and learning transfer

Refresher Training: Annual or bi-annual sessions (4-6 hours)

Support: Our team available for questions and implementation help

8. Service Level Agreement

Response to inquiries: Within 24 hours
Proposal delivery: Within 5 business days
Trainer confirmation: 10 business days before training
Delivery success: Aiming for 99%

Flexibility:

Complaints & Dispute Resolution

1. Our Approach

We value feedback and concerns. Our goal is fair resolution and positive relationships. We encourage open communication.

2. Covered Issues

Course quality, content, delivery
Instructor performance or conduct
Assessment and grading
Customer service
Billing or payment
Cancellation and refunds
Certificates and documentation
Website or technical issues
Data privacy concerns

3. Resolution Process

Step 1 – Informal: Contact instructor or support team directly

Step 2 – Formal Filing: Email helpdesk@rfiresafety.com with “Formal Complaint” subject. Include: name, organization, course, issue description, desired resolution

Step 3 – Initial Review: Acknowledgment within 2 business days

Step 4 – Investigation: Fair investigation (7-14 business days)

Step 5 – Resolution: Written response within approximately 21 business days

4. Appeals

Process: If unsatisfied, appeal within 14 days to helpdesk@rfiresafety.com with “Complaint Appeal” subject

Review: Senior team member reviews within 10 business days

Decision: Final decision communicated in writing

5. Timelines

Step Timeline Acknowledgment 2 business days Investigation 7-14 business days Resolution 21 business days Appeal deadline 14 days from decision Appeal review 10 business days

6. Your Rights

File without fear of retaliation
Provide all relevant information
Request meeting to discuss
Receive progress updates
Confidential treatment
Appeal if unsatisfied

7. Our Commitment

Take all complaints seriously
Conduct fair investigations
Provide timely responses
Use feedback for improvement
Protect complainants from retaliation
Work toward fair solutions

Contact

Email: helpdesk@rfiresafety.com

Subject: “Formal Complaint” or “Complaint Appeal”

Hours: Monday-Friday, 9:00 AM – 6:00 PM IST

Note:

Rise Fire Safety Institute

Committed to Excellence in Fire Safety Education

For inquiries: helpdesk@rfiresafety.com